We are passionate about customer support.

At the heart of our company lies an unwavering commitment to exceptional customer service. We view each customer interaction as an opportunity to deliver value and to learn how we can improve the My Reseller Genie experience. The development of My Reseller Genie is primarily driven by the feedback of our customers. Have questions? Check out the many resources we offer below.

My Reseller Genie Customer Service Resources

  • YouTube

    Are you more of a visual learner? Subscribe to our YouTube channel where we post how-to videos and tutorials, and have live demo and Q&A’s throughout the year.

  • Instagram & Facebook

    Stay connected with us on Instagram and Facebook for the latest My Reseller Genie updates and valuable tips and tricks.

  • Facebook User's Group

    Join our Facebook User’s Group, designed specifically for all My Reseller Genie users! In this group you can learn helpful tips and tricks and troubleshoot with other users and team Genie.

  • FAQs

    Visit our FAQ page to read answers to frequently asked questions.

  • In-App Chat Bot & Help Center

    Need help learning how to use the software once you’re in? Use our chat bot feature to ask questions, troubleshoot, and get recommended articles from our Help Center.

  • Email Us

    Have questions? We’d love to help! Shoot us an email and we will respond within 24 hours, 7 days a week!

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Testimonials

  • “Any time I’ve needed help, they have been there in a split second to help me along the way. Their patience exceeds any customer service I’ve had to deal with when using other companies. They send videos to help you and make sure everything is good to go before ending the conversation.”

    ~ Jamie

    @thesunshinehustlaholic

  • Support has been outstanding.

    ~ Paula

    @CountrysideMercantileCollectibles

  • Customer service is on point and they respond in very quickly. They are also very attentive to the needs of resellers and take our feedback with the greatest concern.

    ~ Ashley

    @houseonflora

  • I would like to thank Paul and his team for such a great experience using MRG! Finally I have my bookeeping and analytical solution! Customer service is phenomenal, Paul has answered every question I've had. A+ in my book!

    ~ Amber

    @lavintagestreet

  • They're very helpful, transparent, and have amazing customer service.

    ~ Liz

    @freewayflippers

  • I love My Reseller Genie! It is the best for keeping records for my reselling business and their support is amazing! They are knowledgeable, helpful and friendly.

    ~ Kim

    @poshmishmosh

  • Questions are answered quickly and things explained.

    ~ Rick

    @hiddenfindz

  • The customer service is top notch!

    ~ Kim

    @kims_klutter

  • ...the staff are very friendly, helpful and responsive.

    ~ Christy

    @treasurelychestllc

  • Easy to use and always available if you need help. Thank you.

    ~ Richard

    @southerntalk

  • It’s simple to understand, there are plenty of YouTube videos explaining things and the customer service turn around is very quick, within 24 hours!

    ~ Kim

    @nicklesndiamonds

  • I am also so impressed by the customer service. Paul and Faith have been super helpful any time that I have a question. I recommend My Reseller Genie to all my coaching clients. It's the best!

    ~ Kayla

    @theecommercemom

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Have a question?

Shoot us a message here and we’ll respond within 24 hours.